Transmission delays in the emergency SMS -service
Type: Fault over Status: In repair
Starts: 21.08.2024 from 11:00 Ends:30.09.2024 to 10:06
30.9.2024 klo 10:06 The delay has been fixed.
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Parts of emergency SMS -messages have been transmitted with delay to the ERC-system. The messages in question have been of long length. We advise users of the emergency SMS -service to write messages as short as possible: address, municipality, what has happened and the name of the sender.
eCall emergency call system prevents road deaths, false calls burden emergency services
The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.
How to report an emergency in Finland even if you do not know the language
There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.
Need for interpreting in emergency calls increases significantly
Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.
A Healthy Workforce at the Core of Results
In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.
Highlights from Emergency Number Week 2026
The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.