Transmission delays in the emergency SMS -service
Type: Fault over Status: In repair
Starts: 21.08.2024 from 11:00 Ends:30.09.2024 to 10:06
30.9.2024 klo 10:06 The delay has been fixed.
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Parts of emergency SMS -messages have been transmitted with delay to the ERC-system. The messages in question have been of long length. We advise users of the emergency SMS -service to write messages as short as possible: address, municipality, what has happened and the name of the sender.
Number of emergency calls at a low point
In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.
Fear of Being Stigmatized Prevents Young People from Calling for Help
During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.
Demanding ERC operator work requires extra investment in wellbeing at work
Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.
Reputation of the Emergency Response Centre Agency remains strong
According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.
Wellbeing is built together
Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.