
Transmission delays in the emergency SMS -service
Type: Fault over Status: In repair
Starts: 21.08.2024 from 11:00 Ends:30.09.2024 to 10:06
30.9.2024 klo 10:06 The delay has been fixed.
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Parts of emergency SMS -messages have been transmitted with delay to the ERC-system. The messages in question have been of long length. We advise users of the emergency SMS -service to write messages as short as possible: address, municipality, what has happened and the name of the sender.
Task prioritisation makes it possible to provide help in acute emergencies
The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.
2024 in review
The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.
Record number of emergency calls interpreted
The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.
Statistics on the emergency number 112
In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.
How to instruct different target groups in calling the emergency number
The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.