Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Smart devices and automatic emergency calls
New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.
112 Day is celebrated on 11 February 2022
112 Day is a Finnish nationwide campaign to raise people’s awareness of what everyday safety is and how it can be promoted. 112 Day has traditionally been a joint event for different safety authorities, organisations and volunteers. Every year, local events are organised across the country and people are actively campaigning on social media.
In 2022, the theme for the campaign is “Feeling safe and secure together”. Feeling safe and secure comes from our sense of security, which can be seen as how our fears and concerns about accidents, crime and similar issues affect our well-being.
How to participate
Local events are an important part of the 112 Day campaign. However, due to the current coronavirus situation, you can participate in the theme day online or without an audience.
The campaign enables safety actors, schools, workplaces, clubs and associations to share valuable safety information to contribute to people’s sense of security. What’s more, we can all improve our own and our loved ones’ safety by paying attention to small everyday actions and choices.
112 Day also reminds us of the European emergency number 112 and of what to do in an emergency.
Share your safety knowledge on social media using the hashtags #112paiva, #112dagen and #112day.
112 Day celebrates its 26th anniversary
Celebrated in Finland since 1997, the 112 Day has already become a tradition.
In 2008, Europe celebrated its first common 112 Day. The European Commission, together with the European Parliament and the Council of Europe, has declared 11 February as the European 112 Day to increase recognition of the emergency number 112 across the EU.