eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Smart devices and automatic emergency calls
New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.
Medical helpline 116117 or emergency number 112 – which should I call?
Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.
Sign language emergency call pilot project starts in June 2021

This June, Kela and the Emergency Response Centre Agency are launching a pilot project to allow people to make emergency calls in Finnish sign language using the 112 Suomi application. The goal is to promote equal treatment in government services.
The pilot project is targeted at deaf persons and persons with impaired hearing who use Finnish sign language as their first language. The pilot project aims to find out how well the 112 Suomi application and Kela’s remote service are suited to emergencies and the activities of public authorities and how the services could be developed. The pilot project starts on 15 June 2021 and lasts for one year.
The pilot project is a historic experiment. The goal is to promote the equal treatment of citizens and allow people to use their first language in services that have not supported their language before.
“Previously, it has not been possible to make emergency calls in sign language, so this is a completely new service,” says Mikko Toivanen, Head of the Centre of Expertise at Kela.
The cooperation between Kela and the Emergency Response Centre Agency is also a new endeavour. Taking part in the cooperation is Kela’s Interpreter Service for the Disabled.
“It’s great that this cooperation has given the possibility of interpreting emergency calls made in sign language,” says Marko Nieminen, Head of operational Department at the Emergency Response Centre Agency.
Although this is an experiment, the service is intended for real emergencies. Anyone who uses Finnish sign language to communicate can make an emergency call in sign language. The caller does not have to be a customer of Kela’s Interpreter Service for the Disabled.
How to make an emergency call in sign language
To make an emergency call in sign language, use the 112 Suomi application. You should download the application to your device in advance before there is an actual emergency.
If there is an emergency, the caller can use the 112 Suomi application to make a video call to a sign language interpreter from Kela’s remote interpreting service. The interpreter makes a voice call to an emergency response centre operator, who will then process the emergency call with the help of the interpreter. The service is available from Monday to Friday from 08:00 to 16:00.
Link to the remote emergency call interpreting service can also be found at 112.fi and kela.fi. You can still report emergencies by sending a text message once you have signed up to the emergency SMS service.
The updated version of the 112 Suomi application will be available in app stores on 15 June.