Disruptions in Emergency Call Traffic
Type: Fault over Status: Fixed
Duration: 15.10.2025 from 15:55 - 21:17
Disruption Resolved
The disruption in emergency call traffic has been resolved, and the emergency number is functioning normally.
The issue was fixed at 21:17. During the fault, emergency notifications were received through a backup system.
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At 9:00 PM: The issue is still being fixed. Temporary congestion may occur on the emergency line.
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A disruption in emergency call traffic was detected today at 3:55 PM, which temporarily affected emergency calls. The issue has been resolved, and the emergency number is currently functioning normally.
When the disruption occurred, the number was briefly congested, but calls were still going through.
If you find yourself in a queue when calling the emergency number, please do not hang up, but wait on the line. Emergency calls are always answered in the order they are received.
You will hear the following message:
Älä katkaise puhelua. Olet hätäkeskuksen jonossa.
Avbryt inte samtalet. Du är i kö till nödcentralen.
Please hold the line. You are in the queue for the Emergency Response Centre.
Demanding ERC operator work requires extra investment in wellbeing at work
Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.
Reputation of the Emergency Response Centre Agency remains strong
According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.
Wellbeing is built together
Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.
Distress may turn to joy in a call involving childbirth
The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.
ERC operators provide instructions on what to do at the scene of an accident
According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.