Disruptions in Emergency Call Traffic
Type: Fault over Status: Fixed
Duration: 15.10.2025 from 15:55 - 21:17
Disruption Resolved
The disruption in emergency call traffic has been resolved, and the emergency number is functioning normally.
The issue was fixed at 21:17. During the fault, emergency notifications were received through a backup system.
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At 9:00 PM: The issue is still being fixed. Temporary congestion may occur on the emergency line.
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A disruption in emergency call traffic was detected today at 3:55 PM, which temporarily affected emergency calls. The issue has been resolved, and the emergency number is currently functioning normally.
When the disruption occurred, the number was briefly congested, but calls were still going through.
If you find yourself in a queue when calling the emergency number, please do not hang up, but wait on the line. Emergency calls are always answered in the order they are received.
You will hear the following message:
Älä katkaise puhelua. Olet hätäkeskuksen jonossa.
Avbryt inte samtalet. Du är i kö till nödcentralen.
Please hold the line. You are in the queue for the Emergency Response Centre.
eCall emergency call system prevents road deaths, false calls burden emergency services
The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.
How to report an emergency in Finland even if you do not know the language
There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.
Need for interpreting in emergency calls increases significantly
Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.
A Healthy Workforce at the Core of Results
In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.
Highlights from Emergency Number Week 2026
The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.