Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
New service number for alarm systems on 3 march 2021
A new customer service number will be made available to alarm-device customers: +358 (0)295 481 480 Our service is open on business days from 9 am to 3 pm. You can contact the service number for advice on alarm device contracts and invoicing. Our alarm device testing numbers remain unchanged.
Testing congestion at the turn of the month
Testing of fire and burglar alarm systems experiences the most congestion during the weeks on both sides of the turn of the month. In our new information system, all alarm system testing is directed to the same queue. In order to speed up testing and avoid congestion, the Emergency Response Centre Administration requests that testing scheduled for the turn of the month be carried out during the middle two weeks of the month.
Towards electronic services
The Emergency Response Centre Administration is preparing a new electronic service system for alarm-device customers. In the future, customers will be able to view and update their contracts via electronic services. The system will be launched in 2021. The system has a name "ILMO". We will announce the launch of the system on our website and social media channels.
Our alarm-device customers have an opportunity to contribute to the development of the ILMO service. If you are interested in participating in the development of the system, please contact [email protected] .