eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Smart devices and automatic emergency calls
New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.
Medical helpline 116117 or emergency number 112 – which should I call?
Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.
The public safety announcement transmission system will be tested on 11 February

The official transmission system for public safety announcements will be tested again on the national emergency number day 11 February 2022 at 11:20 a.m.
During the test, the public safety announcements will be visible on TV screens and on page 112 of Teletext. The public safety announcement system will also be tested on radio, as usual.
The Emergency Response Centre Agency participates in the testing by transmitting the public safety announcements on the 112 Suomi app and publishing them on the Emergency Response Centre Agency’s 112.fi website and Facebook and Twitter accounts.
The test is carried out by the Finnish Broadcasting Company YLE, Digita Oy and the Emergency Response Centre Agency.