Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Förmedlingssystemet för varningsmeddelanden testas den 11 februari
Det officiella förmedlingssystemet för varningsmeddelanden testas igen på den nationella nödnummerdagen 11.2.2022 kl. 11.20.
Vid testningen uppdateras varningsmeddelanden i tv och på text-tv:s sida 112. Liksom tidigare testas systemet för nödmeddelanden också i radio.
Nödcentralsverket deltar i testningen genom att förmedla nödmeddelanden via 112 Suomi-appen och publicera dem på Nödcentralsverkets webbplats 112.fi och på Facebook- och Twitter-konton.
Testet utförs av Rundradion Ab, Digita Oy och Nödcentralsverket.
Under tiden 11.-13.2.2022 kommer Digita Oy att genomföra en telefonundersökning om mottagandet av varningsmeddelanden. Syftet med undersökningen är att ta reda på genom vilken kanal och vilken tidpunkt medborgarna fått varningsmeddelandet. Uttaget består av 500 finska medborgare över 18 år. I samma förfrågan reder man ut om konsumenten använder YLE:s Nyhetskoll eller 112 Suomi-applikationen.