Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Join our campaign on 11th February 2021
Every year, 11th February is a day to celebrate all those who contribute to the European emergency services chain.
Over the years, on this official 112 Day, emergency services celebrated their work and reminded citizens of the importance of the European emergency number. This year Eena - the European Emergency Number Association challenges all Europeans to thank security professionals.
Join our campaign and say thanks to our chain with hashtags #thankyouchain # 112Day2021 #112day.
We will distribute ten Finnish Red Cross first aid kits to participants.
In 2008, Europe celebrated its first common 112 Day. The European Commission, together with the European Parliament and European Council, has declared 11 February as European 112 Day to broaden recognition of the emergency number 112 across the EU.
*First aid kits are distributed via social media and we contact recipients via a private message on the channel.
