Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
The public safety announcement transmission system will be tested on 11 February
The official transmission system for public safety announcements will be tested again on the national emergency number day 11 February 2022 at 11:20 a.m.
During the test, the public safety announcements will be visible on TV screens and on page 112 of Teletext. The public safety announcement system will also be tested on radio, as usual.
The Emergency Response Centre Agency participates in the testing by transmitting the public safety announcements on the 112 Suomi app and publishing them on the Emergency Response Centre Agency’s 112.fi website and Facebook and Twitter accounts.
The test is carried out by the Finnish Broadcasting Company YLE, Digita Oy and the Emergency Response Centre Agency.