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Emergency Response Centre Agency to improve the accessibility of the 112 Suomi application and 112.fi website
News item 24.9.2021The Emergency Response Centre Agency has audited the accessibility of the 112 Suomi mobile application and the 112.com website during the summer. The application and website are being developed on...
news accessibility -
Travel notifications can now be made via the 112 Suomi mobile application
Press release 17.8.2021112 Suomi is a mobile app produced by the Emergency Response Centre Agency and developed in cooperation with various security operators and authorities. Thanks to its large body of users, it has...
Technology bulletins mobile apps travel -
Emergency number 112 introduced in the EU 30 years ago
News item 13.7.2021The need for a single emergency number in the world developed in the early 20th century at the same time as the development of telephone traffic and urbanisation progressed. The world's first...
ERC-services news history -
Sign language emergency call pilot project starts in June 2021
Press release 15.6.2021The pilot project is targeted at deaf persons and persons with impaired hearing who use Finnish sign language as their first language. The pilot project aims to find out how well the 112 Suomi...
ERC-services emergency messages mobile apps sign language users -
When the Kuopio school attack occurred, help was on the scene within eight minutes
Press release 2.6.2021First emergency call answered within two seconds On 1 October 2019, a pupil armed with a sword attacked the Savo Vocational College in Kuopio in the middle of a school day. The first call to the...
ERC-services Staff Rewarding bulletins news emergency response centres Emergency Response Centre Agency institutions awards -
112 Suomi mobile application as an official channel for public warnings
Press release 20.5.2021112 Suomi is a mobile application produced by the Emergency Response Centre Agency and developed in cooperation with various safety actors. Thanks to the large number of users, the app has...
ERC-services services bulletins mobile apps -
Maintenance and further development transfer from Insta to Cinia
Press release 21.4.2021Developed by the Emergency Response Centre Agency in long-term collaboration with Insta, the ERICA emergency response center information system has already served Finns for two years. The emergency...
services bulletins -
Journey from hundreds of emergency centres to a government agency
News item 8.4.2021The roots of the current emergency response centre (ERC) activities can be found in an extensive survey conducted in 1991. At that time, there were a total of about 100 police emergency centres and...
ERC-services news emergency response centres history -
The most memorable case of the experienced emergency response centre operator is the sinking of the M/S Estonia
News item 6.4.2021“I wonder if this would be a vocation for me,” Margareta was thinking at the time. In the spring of 1983, Margareta’s father called her daughter, informing that a good job opening would be...
Staff news emergency response centres specialists history -
The Emergency Response Centre Agency began cooperation with the Safety Investigation Authority
Press release 23.3.2021Lasse Matilainen, Head of the Control Centre of the Emergency Response Centre Agency, says that the aim of the cooperation is to speed up and improve the efficiency of accident investigations. “The...
services bulletins -
New service number for alarm systems on 3 march 2021
Press release 1.3.2021Testing congestion at the turn of the month Testing of fire and burglar alarm systems experiences the most congestion during the weeks on both sides of the turn of the month. In our new information...
Alarm-device bulletins alarm systems -
Financial statements for 2020 have been published
News item 26.2.2021As a whole, the emergency response centre services were provided in high quality and the operational performance remained at the level required by the performance targets. The target response times...
ERC-services news balancing of the accounts -
The public safety announcement transmission system will be tested on 11 February
News item 9.2.2021During the test, the public safety announcements will be visible on TV screens and on page 112 of Teletext. The public safety announcement system will also be tested on radio, as usual. The...
112 Day news events campaigns -
112 Day celebrated virtually on 11 February
Press release 9.2.2021According to Communications Specialist Katri Kalliomäki from the Emergency Response Centre Agency, the purpose of 112 Day is to promote citizens’ safety awareness and a positive attitude. 112 Day...
112 Day bulletins events campaigns -
Virtual 112 Day events
News item 5.2.2021Thank safety actors in social media: #thankyouchain Many of us have received help in an emergency, and during the week of 112 Day, you have the opportunity to thank the various safety actors. Use...
112 Day communication events news -
112 Suomi mobile emergency application also available for use in other European countries
Press release 21.1.2021The Emergency Response Centre Agency of Finland is part of the Pan-European Mobile Emergency Apps (PEMEA) project, organised by the European Emergency Number Association EENA. According to...
ERC-services emergency messages bulletins mobile apps
