Reputation of the Emergency Response Centre Agency remains strong

According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

Once again, the Emergency Response Centre Agency achieved excellent results in the Reputation&Trust study, where it ranked fourth among Finnish public administration organisations. The score of 3.85 (on a scale of 1 to 5) demonstrates the respondents’ high confidence in Emergency Response Centre activities and was almost the same as last year (3.84 in 2024).

The Emergency Response Centre Agency’s responsibility and products and services, in particular, received praise in the study. Responsibility was rated at 4.11 and products and services at 4.06, which speaks to the organisation’s excellent ability to provide the public with high-quality services for their tax euros.

Director-General Taito Vainio commented on the results:

“The expectations towards our Agency and the operations of government agencies in general have continued to rise, but according to the results, we have been able to meet these expectations, even though the ongoing productivity programme sets some challenges for us. The public consider us an open and transparent organisation that operates as it should. This is thanks to our entire staff!" 

Vainio emphasises that maintaining trust requires continuous effort:

“The fact that public safety authorities rank so high in Finland is quite significant. The importance of seamless cooperation between authorities and how this cooperation has helped public trust remain high year after year cannot be overstated. We remain focused on our core mission so that we can prove ourselves worthy of people's trust in the future, as well. "

The Reputation&Trust study is an annual look at the reputation of public sector operators among the public. This year, the study analysed a total of 80 organisations, with responses received from a total of 10,727 Finns.