Haku

The yearly greeting of the Director General of the Finnish ERC Agency. The greeting encompasses both strategic leadership, personnel views and technological development concerning the ERC services.

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

Strategy The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help. Changes in the security environment, new types of servic...

5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.

10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.

9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

I Finland används bara ett nödnummer, 112. Ring 112 om du ser en farlig situation och det behövs hjälp av myndigheterna.

Med hjälp av responsblanketten kan du ge respons i frågor som gäller Nödcentralsverkets verksamhetsområde, såsom ett enskilt nödsamtal eller appen 112 Suomi. Med hjälp av klagomålsblanketten kan du anföra förvaltningsklagan i frågor som gäller Nödcentralsverkets verksamhetsområde, såsom ett enskilt nödsamtal eller förvaltningspersonalens åtgärder.

12.7.2021 | ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET Beskrivning av handlingars offentlighet vid Nödcentralsverket HAK-2018584 ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET 1. Beskrivningens syfte En informationshanteringsenhet ska föra en beskrivning av de informatio...