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10.9.2026 | Den internationella suicidpreventiva dagen uppmärksammas den 10 september. Nödcentralen möter dagligen tiotals situationer där en person befinner sig i en allvarlig självmordskris. I dessa stunder är nödcentralsoperatörens uppgift att bedöma situationen, vid behov larma hjälp och hålla kontakten med en person som kan befinna sig i sitt livs svåraste ögonblick.

10.9.2026 | World Suicide Prevention Day is observed on 10 September. At the emergency response centre, dozens of situations are encountered every day in which a person is experiencing a severe suicide crisis. In these moments, the role of the emergency response centre operator is to assess the situation, dispatch help when necessary, and maintain contact with a person who may be facing the most difficult moment of their life.

ERC services 112 Suomi -application 112 Suomi is a mobile application for calling the emergency services and for emergency geolocation. More about application Urgent emergency? In Finland we use only one emergency number, 112. You can call the eme...

RSS (Öppnar nytt fönster) (Öppnar nytt fönster) Service- och störningsmeddelanden 22.09.2026 Meddelande Kundtjänsten för alarmanläggningar är stängd 22.09.2026 kl. 08:00 - 23.09.2026 kl. 16:00 23.07.2026 Störning över Inloggningen till den e-tjäns...

Provision of emergency services 13.2.2024 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, 28100 Pori, Finland +...

Transmission delays in the emergency SMS -service Type: Fault over Status: Fixed Starts: 21.08.2024 from 11:00 Ends: 30.09.2024 to 10:06 30.9.2024 klo 10:06 The delay has been fixed. --- Parts of emergency SMS -messages have been transmitted with ...

Web accessibility means that as many different people as possible can use digital services as easily as possible. Web accessibility means that the differences and diversity among people are taken into account when digital services are planned and implemented.

The current multi-authority model in Finland is unique in the world. The Emergency Response Centre Agency carries out risk assessments based on the emergency calls and alerts the various authorities to the scene in emergencies from a single emergency number. Tasks from 112 are forwarded to rescue services, the police, emergency medical services, social services and the Finnish Border Guard.

9.6.2026 | There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding their services. This news article explains what everyone in Finland should know about the emergency number.

You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.

When you make preparations for power cuts, it is good to consider how the Emergency Response Centre’s services work in the event of disturbances and how to call 112 in an emergency.

The yearly greeting of the Director General of the Finnish ERC Agency. The greeting encompasses both strategic leadership, personnel views and technological development concerning the ERC services.

You can call the European emergency number 112 via the app, in which case the caller’s location data is transmitted to the local emergency response centre. With the help of the PEMEA architecture, European 112 applications send location data to the emergency services of the EU country from which the call is made.

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.

18.12.2025 | Nödcentralsverkets verksamhet och kommunikation får mycket bra betyg av intressegrupperna. Resultaten från en intressentundersökning som genomfördes hösten 2025 visar att myndigheten fungerar pålitligt, professionellt och effektivt även i krävande situationer.

10.3.2026 | There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.

26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.